Joia 9 treats your personal information with the utmost importance. This privacy policy explains in detail what data we collect, how we use it, and how we keep it secure.
Welcome to joia 9. Our privacy policy explains what information we collect about you, how we use it, and the steps we take to protect your privacy.
Joia 9 is a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe that protecting your personal information is not merely a legal obligation — it is our ethical responsibility. That is why we safeguard your data with the utmost care at every step.
This privacy policy applies to the joia 9 website, mobile app, and all our services. By using our platform, you automatically consent to this privacy policy.
Important: If you have any questions about this policy, please get in touch with us. We are always ready to answer your questions with full transparency.
Joia 9 collects only the information necessary to manage your account and deliver our services. We never collect data beyond what is genuinely needed.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification |
| Contact Information | Mobile Number, Email | Account communications |
| Financial information | Mobile Banking Number | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Usage Data | Game history, betting patterns | Service Improvement |
Our commitment: Your card number and full payment details are never stored on our servers. All payments are processed securely through a trusted third-party gateway.
Joia 9 uses your collected information only for the legitimate purposes outlined below. We never use your data for any other purpose without your consent.
Please Note: You can opt out of promotional emails or SMS at any time. Simply update your notification preferences in your account settings.
Joia 9 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
Your data is stored in an encrypted state at internationally certified data centres. Only authorised personnel can access the servers, and a full log of every access is maintained.
Data Location: Your information is stored on secure cloud servers that are ISO 27001 certified. The data centres maintain backups at all times.
Joia 9 never sells your personal information. However, limited data may be shared with trusted partners solely for service delivery purposes.
Every third-party partner is contractually bound to comply with our strict data protection agreements and may not use your information for their own purposes.
Clear Location: joia 9 never sells or shares your information with advertisers or marketing companies.
Cookies and similar technologies are used across the joia 9 website and app to enhance your experience and ensure the platform functions properly.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.
Your control: When you first visit the site, you will be asked for your consent regarding cookies. You can update your preferences at any time.
Joia 9 employs industry-leading technology to protect your information. Our security team monitors the platform 24/7.
In the event of a data breach, joia 9 will promptly notify all affected users and take the necessary corrective action.
Security Assurance: Our systems undergo regular penetration testing. Any vulnerability identified is remediated immediately.
As a joia 9 user, you have several important rights over your own data. We fully respect and uphold all of these rights.
You may request to see what information we hold about you. We will provide a full response within 30 days.
If any of your information is inaccurate, you may request a correction. Upon submission of valid proof, we will make the update promptly.
Where no legal obligation applies, you may request that your information be deleted. Closing your account initiates the data deletion process.
You may object to the processing of your data for specific purposes, particularly in relation to marketing communications.
You may request a copy of your data downloaded in a standard format.
Contact Us: For any data rights requests, please contact our support team. We will respond within 30 business days.
Joia 9 does not collect information from anyone under the age of 18. Our platform is strictly for adults.
Zero Tolerance: If we discover that any minor is using joia 9, we will immediately close the account and delete all associated data.
Joia 9 may update this privacy policy from time to time. We will notify you in advance of any significant changes.
Advisory: Please check this page regularly. The date of the latest update will always be shown at the top of the page.
We prove it not just in words but in action — protecting your privacy is our highest priority.
Every data transfer is protected with military-grade 256-bit SSL encryption. Hackers can never gain access to your information.
OTP verification is used as an additional security layer at login, ensuring no one else can access your account even if they know your password.
Joia 9 never sells your data — not just as a rule, but as a core business principle. Your privacy is not a product.
Independent third-party experts regularly audit our systems. Any vulnerabilities identified are resolved within 48 hours.
Only authorised personnel can access your information. Every access is logged, and any irregular access triggers an immediate alert.
Your data is automatically backed up every day. Even in the event of a technical issue, your data and balance remain fully protected.
Satisfied after reading our privacy policy? Register with joia 9 today and enjoy Bangladesh's safest gaming platform.